Delivery & Returns
Delivery
We want to make your online shopping experience with us as easy as possible.
All orders are dispatched from our warehouse. Please allow 1-2 working days for your order to be processed.
We currently offer two delivery options:
- Standard Delivery (2-5 Working Days) – £3.95 or FREE when you spend over £40.
- Next Working Day Delivery – £5.95 (Order before 2pm, subject to availability).
Please note, working days are Monday-Friday (excluding public holidays). Dispatch time is separate from delivery time. We cannot deliver to addresses outside of the UK.
Once your order has been dispatched, you will receive a shipping confirmation email. You will not receive any further tracking information with our Standard Delivery service.
We are unable to specify a particular delivery date at the point of order. While our couriers aim to deliver all orders within the stated timeframes, these should be treated as estimates and are not guaranteed. We cannot be held responsible for delays once the order has left our warehouse.
If you have not received your order after 10 working days, please contact us and we will investigate this with the courier on your behalf.
Returns
We hope you love everything you order from us, but if you are not completely satisfied, you can return any unused and unopened items in their original packaging within 30 days of receipt for a full refund.
This does not affect your statutory rights.
To return an item, please follow the instructions below. Please note, we are unable to process returns that are sent back to us without prior notification.
- Log in to your account on our website.
- Go to your order history and select the relevant order.
- Select the item(s) you wish to return and complete the returns request.
Once your return has been authorised, you will receive an email containing your returns authorisation and instructions on how to send your parcel back to us. Please do not send any returns to us without this authorisation.
You are responsible for the cost of returning the goods to us, and we recommend you use a tracked delivery service and retain your proof of postage, as we cannot be held responsible for parcels lost in transit.
Once we have received the returned item(s) and inspected them, we will process your refund within 5 working days. The refund will be issued to the original payment method used for the order. Please allow 3-5 working days for the refund to show in your account, depending on your bank or card issuer.
Faulty or Damaged Items
We take great care to ensure that the products we sell are of the highest quality and are packaged appropriately to avoid damage during transit. In the unlikely event that you receive a faulty or damaged item, please contact us within 30 days of receipt and we will be happy to arrange a replacement or a refund for you.
Please note, we are unable to replace or refund items that have been damaged after delivery or where damage is due to normal wear and tear.
For all other enquiries, please visit the Help Centre on our website.